Terms and Conditions

1. Who we are

The IVAWIN website and related services are operated by SPARRED LTD, company number 06553786, with registered office at 9 Byford Court Crockatt Road, Hadleigh, Ipswich, Suffolk, England, IP7 6RD (the "Promoter", "we", "us" or "our").

You can contact us at support@ivawin.com or through /contact.

2. These terms

These terms apply to your use of the IVAWIN website and to your participation in IVAWIN competitions. Additional competition-specific details may appear on each competition page, including prize details, ticket price, maximum entries, start date, closing date, draw date, free-entry route, number of winners and any cash alternative.

By using the website or entering a competition, you agree to these terms, the Competition Rules, Privacy Policy, Cookie Policy, Acceptable Use Policy and any competition-specific rules shown before entry.

3. Competitions

IVAWIN may operate multiple competitions at the same time. Each competition is separate and has its own prize, entry price, entry limits, start date, closing date, draw date and competition-specific disclosures.

Competitions may be entered through a paid online route and, where offered, a free-entry route. The free-entry route must be clearly signposted and must give eligible entrants a fair opportunity to enter without paying for an online entry.

Where a skill question, judgement question or problem-solving requirement is used, the requirement will be shown before entry.

4. Eligibility

Unless a competition page says otherwise, entrants must:

• be at least 18 years old;
• be resident in the United Kingdom;
• provide accurate account/contact details;
• not be an employee, contractor, supplier or immediate household/family member of the Promoter or anyone professionally connected with the competition; and
• comply with these terms and all applicable laws.

We may ask for proof of identity, age, address and eligibility before confirming an entry, awarding a prize or transferring a prize.

5. Entry process

To enter online, you must select the competition, choose the number of entries, answer any required question, confirm the required declarations, complete checkout and receive confirmation.

Entries are only confirmed once payment has cleared and the system allocates entry/ticket numbers or otherwise confirms the entry in your account/email.

6. Entry limits and closure

Each competition page will state any maximum number of entries, maximum entries per person and relevant closing/draw information. A competition may close when all available entries are allocated or when the closing time is reached.

7. Free entry route

The free-entry route is explained on /free-entry and may also be linked from each competition page. Free entries must meet the published requirements and arrive before the competition closing deadline.

Free entries accepted by IVAWIN will have the same chance of winning as paid entries for the relevant competition.

8. Prizes and cash alternatives

Prize descriptions, cash alternatives and delivery/collection arrangements will be stated on the competition page. Unless stated otherwise, prizes are not transferable.

Winners are responsible for any tax, insurance, licence, registration, running cost or personal cost associated with accepting or using a prize unless the competition page expressly says those costs are included.

9. Winner selection and draw fairness

Winners will be selected using the draw process described on /how-it-works and /competition-rules. IVAWIN uses a verifiable process that records entries, publishes a commitment before the draw, uses an independent randomness source, and enables post-draw verification.

10. Winner contact and verification

We will contact winners using the details in their account. Winners may be required to provide proof of age, identity, address, bank ownership for cash prizes, and any other information reasonably required. See Winner Verification Policy.

Winners must respond to IVAWIN within 28 days of the first winner notification unless a different claim period is stated on the relevant competition page. If a winner does not respond within that period, IVAWIN may make reasonable further attempts to contact the winner. If the winner still cannot be contacted, is ineligible, or fails required verification checks, IVAWIN may award the prize to a reserve winner in accordance with the Competition Rules.

11. Refunds and cancellations

Paid entries are generally final once submitted and confirmed. Refunds may be considered where required by law, where a payment has failed/duplicated due to technical error, where IVAWIN cancels a competition, or where IVAWIN decides a refund is appropriate. See Prize, Refund and Draw Rules.

12. Fraud, abuse and disqualification

We may refuse, void or disqualify entries and/or close accounts where we reasonably suspect fraud, misuse, automated entry, false identity, payment abuse, multiple-account abuse or conduct contrary to the spirit of the competition. See AML, Fraud and Abuse Policy.

13. Account security

You are responsible for keeping your login credentials secure. You must not share, sell or transfer your account. Notify us immediately if you suspect unauthorised access.

14. Data protection and publicity

We process personal data in accordance with our Privacy Policy. Winners may be asked whether they consent to publicity. Refusing publicity will not affect the chance of winning.

15. Website availability

We aim to keep the website available but do not guarantee uninterrupted access. We may suspend the website for maintenance, security, fraud-prevention or operational reasons.

16. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, IVAWIN is not liable for losses caused by events outside our reasonable control, user error, third-party payment/provider failure, unauthorised account access caused by your failure to protect credentials, or inability to use a prize.

17. Changes to terms

We may update these terms from time to time. The current version will be published on the website.

18. Governing law

These terms are governed by the laws of England and Wales, and disputes will be subject to the courts of England and Wales, unless mandatory consumer law provides otherwise.