Prize, Refund and Draw Rules

Prize rules

Each competition page must state the prize, cash alternative if any, number of winners, prize condition, known exclusions and delivery/collection arrangements.

Prize descriptions must be accurate and updated if material information changes.

Cash alternatives

Cash alternatives are only available where the competition page states they are available, or where IVAWIN substitutes a prize due to unavailability or other reasonable circumstances.

Winner costs

Unless expressly included, winners are responsible for costs such as insurance, tax, fuel, maintenance, licences, ongoing subscriptions, travel, accommodation or other personal costs linked to using the prize.

Refund rules

Paid entries are generally final once confirmed. Refunds may be considered for duplicate/failed payments, cancelled competitions, technical errors or where required by law.

Draw rules

Each draw should have:

• eligible entry list
• closure timestamp
• audit log
• random source/process
• winner calculation
• result record
• admin identity
• server seed reveal and verification link where IVAWIN's provably fair model is used

Redraws

Winners must respond to IVAWIN within 28 days of the first winner notification unless a different claim period is stated on the relevant competition page. If a winner does not respond within that period, IVAWIN may make reasonable further attempts to contact the winner. If the winner still cannot be contacted, is ineligible, or fails required verification checks, IVAWIN may award the prize to a reserve winner.

Redraws should only occur where the winner is ineligible, cannot be contacted within the claim period, fails verification, declines the prize, or where a documented technical/legal/fraud issue invalidates the first draw. Redraws must be recorded in the audit log.