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Data Retention and Account Deletion
Last updated: 6 April 2026
Purpose
This policy explains how long IVAWIN keeps records and how users can request deletion or restriction.
Retention categories
| Data type | Example | Retention |
|---|---|---|
| Account profile | name, email, phone | While account active + limited period after closure |
| Competition entries | tickets, competition ID | Audit/integrity/legal period |
| Payment references | transaction IDs/status | Accounting/legal period |
| Winner verification | ID/address/bank proof | As long as necessary, restricted access |
| Support messages | emails/tickets | Complaint/audit period |
| Marketing consent | opt-in/out records | While needed to prove consent/suppression |
| Security logs | login/IP/admin logs | Security/audit period |
| Cookie consent | consent choices | While valid and for evidence |
Account deletion
You may request account deletion by contacting support@ivawin.com or via the Account Settings page.
IVAWIN may retain limited records where necessary for competition integrity, legal claims, fraud prevention, accounting/tax, prize fulfilment, complaints, or regulatory obligations.
Suppression instead of deletion
Where complete deletion is not possible, IVAWIN may restrict the account, remove marketing permissions and retain only necessary audit/suppression records.
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